Returns Policy
We offer a 30 day refund or exchange policy for all unopened and unused items. If your item is delivered broken or is found to be faulty on arrival, you can return it within 30 days of your purchase for a full refund or exchange.
Simply email hello@discreetpleasure.co.uk to advise us of an issue and we will request the details of your order and the item(s) to be returned with step by step instructions on how to return the item(s) to us.
We highly recommend obtaining proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back at the warehouse. Don't forget to hold onto this until we've processed your refund or replacement.
Please note that we do not cover faults caused by accident, neglect, misuse or normal wear and tear.
How to return an order:
Unused Items: Please make sure that your item is unopened, unused and undamaged (unless it has arrived faulty), plus all shrink wrapping, packaging and/or leaflets and instructions must be intact. Remember to detail whether you would like a refund or an exchange. Your request will be handled and processed as soon as possible and you will be notified when we receive the returned parcel at our warehouse.
Faulty Items: If your item is faulty please make sure that you clearly detail the issues you are having. Unless the fault is very clear you may wish to email our Customer Care team beforehand as some items may have remotes or battery compartments that have a trick to them! Customers are responsible for the cost of returning an item and if we find that the item is not in a faulty condition a refund will not be issued.
Used Items: If you have used your item, please be advised that we are unable to accept returns due to the Health and Safety of our staff and the nature of the products.
You MUST return all leaflets, cards, instruction manuals and packaging with your order (even if it is faulty) as we may not be able to process your replacement without this information.
As soon as we have received your returned parcel back at our warehouse we will process your choice of a refund or a replacement as soon as possible. This will be within 30 days but in reality, will be much faster. If you would like to check on the status of your returned parcel please contact support@discreetpleasure.co with your order number. Once submitted, refunds will take up to 5 working days to appear in your account depending on your bank.
If you have any further questions or would like assistance, please contact us at hello@discreetpleasure.co.uk and we will be happy to help you further.
This returns policy does not affect your statutory rights.
